Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.
General
As a Complaints Handler, you will be experienced in complaint handling and customer interaction in a regulated environment, demonstrating an exemplary standard of written output and verbal interaction with our customers.
You will be naturally inquisitive, with an eye for detail and investigative attitude in order to collate all the necessary information and draw informed conclusions and fair outcomes for our customers and the business.
A commitment to continuously improve and a desire to provide a "best in class" service to the operational business has initiated a multi-year digital transformation programme.
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..
They value collaboration and strive for excellence in everything they do.
They are an award-winning, Legal 500 ranked team known for their commitment to growth, fostering strong relationships, and an ambitious approach to providing full-service legal guidance for businesses, families, and individuals.