Be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.
Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal or statutory alignment and either take proactive steps to resolve less complex issues or prepare briefings ready to pass on to a subject matter expert.
Posted by Empowering Learning • £24K/yr to £26K/yr
The Attendance Officer is responsible for monitoring and maintaining accurate attendance records within an organization or educational institution.
The Attendance Officer works closely with students, staff, and parents/guardians to address attendance-related issues and promote a positive attendance culture.
They play a crucial role in ensuring compliance with attendance policies and procedures, identifying patterns of absenteeism, and implementing strategies to improve attendance rates.
Posted by Seven Resourcing • £17.54/hr to £21.72/hr
The role
The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
General
Seven Resourcing are looking for a Resolution and response team officer to work with Havering Council.
This is a Full-time position, and we are paying £17.54 Paye and £21.72 umbrella per hour for this role.
An exciting opportunity has arisen for an Information Access Officer to join the Information Access Team within the Compliance and Assurance (C&A) Pillar at Counter Terrorism Policing Headquarters (CTPHQ).
This role is pivotal in managing Freedom of Information Act (FOIA) and Right of Access Requests (ROAR), ensuring the protection of sensitive police information while maintaining public transparency.
Day to Day of the role
Maintain a database of all FOIA requests received and conduct thorough research on secure systems.
On behalf of their client, a global financial services group with an integrated network spanning over 30 countries, they are seeking a Corporate Compliance Officer to join the Legal, Compliance & Conduct (LCC) Department.
This role presents a thrilling opportunity to be part of a team that provides advisory support and second line challenge to the Corporate Functions, covering key areas of regulatory focus.
What you'll do
As a Corporate Compliance Officer, your role will be crucial in providing advisory support and second line challenge to relevant Corporate Functions.
Posted by Hatched Recruitment UK • £19/hr to £20/hr
Be responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
Havering - 1 Day in office per week
They will manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations and information sharing requests.
Spencer Clarke Group are seeking a Resolution and Response Team Officer for a Local Authority Client based in East London.
In this role, you will manage and resolve customer complaints, Member enquiries, and information requests, ensuring high-quality, timely responses while adhering to relevant legislation and promoting continuous service improvement.
About the role
You will be tasked with delivering key strategic objectives:.
Posted by Hyperion Partners Ltd • £39K/yr to £42K/yr
Your primary focus will be on tracking, monitoring, and resolving performance issues, and when necessary, escalating them to ensure the highest standards are maintained.
We are seeking a dedicated and detail-oriented professional to join our team as a Performance and Quality Assurance Lead.
In this role, you will play a crucial part in ensuring the effective delivery of repairs, maintenance, property compliance, and major works services.
We are seeking a diligent and empathetic Complaints Officer who will play a crucial role in managing and resolving resident complaints.
This position offers the opportunity to contribute to the continuous improvement of housing services by ensuring resident concerns are addressed effectively and professionally.
Hyperion Partners is recruiting on behalf of a respected housing association that is committed to providing high-quality services to its residents.