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Job Opportunity: Enforcement Officer Are you ready to play a pivotal role in ensuring compliance with planning regulations and shaping the landscape of our city? Join our dynamic team and make a difference in maintaining the integrity of our urban environment. Position: Enforcement Officer Location: City Wide About the Role: As an Enforcement Officer, you will provide expert advice and coordination in enforcing planning control across our vibrant city. From investigating complaints to presenting evidence in court proceedings, your work will contribute to upholding planning regulations and fostering sustainable development. Key Responsibilities: Investigate complaints and monitor development to ensure compliance with planning regulations. Prepare reports and provide expert advice on planning enforcement matters. Liaise with regulatory bodies and present the Council's case in legal proceedings. Monitor sites to ensure adherence to planning conditions and take appropriate action to address breaches. Establish priorities and service standards for enforcement in collaboration with the Enforcement Team Leader. Requirements: Qualifications and Training: Degree/diploma in Town Planning or equivalent relevant experience. Allied skills in urban design, DC policy work, or evidence collection for court proceedings. Experience: Background in Town & Country Planning or similar field requiring legislative interpretation. Significant experience in enforcement of planning control and dealing directly with the public. Experience in writing appeal statements and providing evidence in court proceedings. Skills/Abilities: Project management skills and ability to manipulate data effectively. Strong communication skills, both verbal and written. Proficiency in ICT and ability to develop solutions to improve productivity. Ability to work independently and as part of a team, with minimal supervision. Tactful and firm demeanor in dealing with offenders, even in challenging situations. Commitment: Understanding and commitment to the vision and values of our organization. Dedication to project delivery and providing quality planning services. Other: Full driving license and ability to climb scaffolding when necessary. Access to a reliable car insured for Council business. Willingness to occasionally work outside normal hours. Join Us: Be part of a team dedicated to maintaining the integrity of our city's development while fostering sustainable growth. If you're ready to make a positive impact and thrive in a challenging environment, apply now to join our passionate team of enforcement professionals.
Complaints / Resolutions Officer Role Legal Disrepair Officer - Housing / Repairs Based in London Bridge Hybrid Working - 1 day in the office a week Temp to Perm Role Dealing with stage 1 and stage 2 complaints Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team. We're looking for people to not only support the day-to-day operational tasks but also to bring fresh ideas and challenge the way things are done in a way that is citizen-focused, simple, open and transparent. In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service improvements. To investigate complex complaints made under the Council's Corporate Complaints process To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered. To provide a high quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules and Procedures. Act as lead officer to departments on the management of complaint investigations and arbitration hearings Key skills: Dealing with Stage 1 & Stage 2 complaint responses Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills
Job Title: Enforcement Officer - Development Location: Cunard Building, Water Street, Pier Head, Liverpool L22BS Duration: 2 to 3 months Contract -extendable Job Description: Experience: A degree/diploma or equivalent relevant experience in Town Planning or current attendance in a course leading to a degree/diploma in Town Planning. Evidence of allied skills (e.g. urban design, DC policy work, local planning, collection and preparation of evidence to be used in Court) A background in Town & Country Planning or work in an area requiring the interpretation and implementation of legislation Considerable knowledge of the planning process and/or experience of enforcement of planning control. Significant experience of dealing directly in person with members of the public Experience of writing / preparing appeal statements Experience of obtaining, preparing and giving evidence in criminal court proceedings. Working knowledge of PACE, RIPA, CPI Acts and Human Rights legislation Use of evaluation and monitoring systems Ability to work effectively as part of a team and in solo situations when on site Other: A full driving licence Ability to climb scaffolding. Provision of a reliable car for use on Council business, which must be insured for such purposes. Occasional out of hours work Responsibility: Assist and direct the statutory powers of enforcement and planning control, including the investigating of complaints, the monitoring of development and liaison with other Regulatory bodies. Advising complainant and persons responsible for breach of control of actions to be pursued/necessary in relation to any unauthorised development. The collection of evidence, the preparation of statements and the presentation of the Council's case in respect of prosecutions in the Magistrates or Crown Court. Giving expert advice on the enforcement of planning control, including whether there has been a breach of control, the appropriate remedial action and the most expedient action in the event of non compliance with legal notices etc. The monitoring of sites to ensure that development is proceeding in accordance with conditions attached to a planning permission and/or listed building consent, in liaison with the development control and field control teams. The taking of the most appropriate remedy and expedient action to put right any breach of condition/unauthorised development. To prepare the documentation and plans required to obtain the authority to take formal action when necessary To serve notices and summonses and to hand deliver any other documentation To be responsible for the correct implementation of the requirements of the PACE (Police and Criminal Evidence Act) including giving formal cautions; Criminal Investigations and Procedures Act; RIPA (Regulation of Investigatory Powers Act) and Human Rights legislation, in order to protect the Council from litigation or the costs of abortive legal actions brought about by non-adherence. Dealing with appeals against planning decisions, including the preparation of the Council's case and the presenting of evidence at Public Inquiries and hearings, where appropriate. Assessing and processing of planning applications and applications for consent to display advertisements and demolish/alter Listed Buildings/Trees etc including: the carrying out of all necessary consultations and negotiations; the preparation of recommendations and reports; and attendance at Committee or Area Committee meetings as required. Review new legislation and consultation papers on enforcement and contribute to the preparation and review of DC policy and Supplementary Guidance. To use all resources (both time and financial) allocated to specific projects and areas of work effectively and efficiently in accordance with service objectives and the team's work programme. To monitor, review and ensure a balanced and cost effective discharge of the Service's functions by organising and continuously developing working practices.