Reporting to the Lead Resident Liaison Officer you will be responsible for:
Our client, an established and successful construction company has a permanent position for a Resident Liaison Officer to join their existing team to cover various London locations.
Supporting and assisting the training of new RLO's on the role, procedures and company policies as required
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
General
The postholder will be responsible to the Project Manager on specific matters relating to their projects.
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.
Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing covering projects around East London/Essex.
Based in East London/Essex; Full time, permanent
£30,000 - £33,000 car allowance/company van - UK DRIVING LICENSE IS ESSENTIAL FOR THIS ROLE
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.