As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme.
Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels.
This role is crucial in maintaining positive relationships and contributing to project success.
Hays Healthcare are actively recruiting Mental Health Liaison Practitioners to work in our Clients A&E Liaison Team in Manchester (Days, Nights & Weekend shifts available).
This role will be based within the very busy Housing Advice service providing housing related advice to non UK nationals including Serco leavers.
You will be expected to participate in multi-agency meetings to support those most vulnerable in our communities to ensure sustainability of tenancies and accommodation arrangements.
Your primary focus will be to prevent households from becoming homeless through using a wide range of tools available to you.
Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future.
Up to £26,000
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Experienced Housing Officer required in Greater Manchester on an ongoing temporary contract, 35 hours per week Monday to Friday (9am to 5pm with 1 hour unpaid lunch).
You will be responsible for providing housing & tenancy management services within an allocated patch of general needs housing stock, with the option to manage your diary & work from home around your customer and stakeholder meetings.
Your new role
Covering all aspects of void and tenancy management including pre-termination visits, tenancy changes, terminations, abandonments, viewings, exchanges, left in occupation and enforcement of tenancy conditions.