To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer.
The client has a long term contract to deliver much-needed improvement works to peoples homes.
Our client is a leading property business which is known for providing excellent customer service to local communities they work in.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team.
Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction.
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
Specific Responsibilities
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.
The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients.
A new role, driving our customer first value as contracts are delivered by our operational teams.
The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner.
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients.
A new role, driving our customer first value as contracts are delivered by our operational teams.