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Guest Relations Manager Based near Notting Hill Full time permanent role Salary: £40,000 - £50,000 per annum Our client, a prestigious multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Guest Relations Manager to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries in addition to managing the reception team. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Responsibilities: Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Manage and mentor the reception team, ensuring smooth coordination and communication between team members. Provide training and support to improve team performance and enhance guest satisfaction. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech systems. Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the OpenTable reservation system and Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.