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Senior Reservation Executive - Hospitality Based near Notting Hill Full time permanent role - Monday - Friday (Hours 10am - 6pm) Salary: £30,000 - £40,000 per annum Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservation Executive to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Responsibilities: As Senior Reservation Executive you will oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the OpenTable reservation system and Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties. Ablility to thrive in a very fast-paced customer-focused office environment
Senior Reservationist Based near Notting Hill Full time permanent role Salary: £31,000 - £35,000 per annum Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservationist to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Responsibilities: Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the OpenTable reservation system and Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.
Senior Reservation Executive - Hospitality Based near Notting Hill Full time permanent role - Monday - Friday (Hours 10am - 6pm) Salary: £31,000 - £35,000 per annum Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservation Executive to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Responsibilities: As Senior Reservation Executive you will oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the OpenTable reservation system and Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties. Ablility to thrive in a very fast-paced customer-focused office environment
Catering Manager, Monday to Friday Daytimes Only, Up to £45,000 Benefits, Windsor Area, Amazing Company with culture to match Unleash Your Potential as a Catering Manager! ? Are you ready to step into the spotlight and lead with passion? Join us at the forefront of culinary excellence as we revolutionize the hospitality industry! We're seeking a dynamic Catering Manager to elevate our team to new heights of success and innovation. Catering Manager Overview: Immerse yourself in the heart of this vibrant Head Office, where creativity and excellence collide. As part of a global hospitality powerhouse operating in over 100 countries, you'll be at the epicenter of cutting-edge initiatives and unparalleled opportunities. Our Windsor Area headquarters, buzzing with over 400 talented individuals, offers a modern and invigorating environment primed for success. We're on a mission to redefine the future of catering and hospitality, and we want you to be a part of it! What You'll Do: Inspire and empower your team to achieve greatness, driving excellence in every aspect of our catering and hospitality function. Forge strong relationships with clients, exceeding expectations and unlocking new opportunities for growth and development. Seize every commercial opportunity with strategic finesse, maximizing revenue and ensuring operational efficiency. Lead the charge in operational excellence, managing staffing, costs, and resources with precision and foresight. Stay ahead of the curve with innovative ideas and trends, infusing creativity into every aspect of our operations. Collaborate closely with our clients to deliver on our growth strategy, setting the stage for unprecedented success and expansion. What's in Your DNA: A proven track record of leadership and success in the hospitality industry, with a passion for driving results and exceeding expectations. Entrepreneurial spirit and business acumen, treating every opportunity as your own and driving towards sustainable growth and success. Dedication to delivering 5-star service and maintaining impeccable standards, with a relentless focus on customer satisfaction. Exceptional communication and management skills, coupled with a knack for financial management and analysis. Genuine passion for food and hospitality, coupled with the ability to inspire and motivate those around you. Why Join Us: My client doesn't just offer a job - they offer a platform for greatness. Join a team of visionaries and trailblazers who are shaping the future of the hospitality industry. With competitive compensation, unparalleled opportunities for growth and development, and a culture that celebrates innovation and excellence, the sky's the limit. Are you ready to unleash your potential and embark on a journey of limitless possibilities? Let's ignite the fire within and create a future where success knows no bounds! Apply now and be a part of something extraordinary.