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The holiday lets business is booming and we have the pleasure of working with a new client who has a large portfolio of these properties across Sussex. As the summer arrives, the team of 5 needs some further support. We are therefore recruiting for a Holiday Lets Coordinator for a 6-month contract / temporary booking. This role could potentially develop into a permanent role in the future. You will be working a 37.5-hour week, but you may be required to work over the weekends on occasions. You will always have 2 days rest per week. Your main duties will include: Respond to incoming reservations requests and inquiries or emails in a timely manner. Coordinate bookings to ensure all paperwork and deposits are managed legally and timely. Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone. Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay. Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns. Keep the database updated. Build comprehensive listings by compiling information from various sources on multiple booking platforms, including Booking.com, LiveRez, VRBO, Airbnb, etc. Once listings are built, keep them up to date and accurate. Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner. Manage the visitor check in and out system. To answer the telephone in a prompt, polite manner and field calls appropriately We would like you to have a background within the property sector, but full training will be given. This is an administrative role and will be 100% office based. Salary: £30,000 per annum For more information about this role please apply today or call Chloe McCausland at Clearline Recruitment.
Senior Bookings Coordinator Based in London, W11 Full time permament office based position Salary: £31,000 -35,000 per annum Our client a luxury fine dining establishment that is seeking a dedicated and experienced Senior Bookings Coordinator to join their team. You will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Ideal candidate will posses excellent communication skills and exception organisational skills and high attention to detail Responsibilities of the Senior Bookings Coordinator Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech To complete generic office work and tasks as and when. Assisting in events operations and organisation. Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.
Jo Holdsworth Recruitment are currently working with a busy and successful manufacturing company who are based in Leeds. Due to continued success, they are currently looking to recruit a Booking Coordinator to join them on a full time, permanent basis. This role would be ideal for someone with strong administrative experience OR someone who has worked within a bookings/scheduling role previously Some of the responsibilities include: Completing various administrative tasks such as sending emails, monitoring a busy inbox, adding information onto internal systems, generating reports and much more Issuing documents and information to customers within a timely manner Managing invoices and making sure they are paid on time Monitoring a busy inbox Booking and arranging travel and accommodation as and when required Creating and sending reports to management Issuing customers with quotations and updating internal systems with this information Keeping on top of the internal database and making sure all contact information is up to date and accurate General administrative duties including answering calls, taking messages, filing, scanning and printing Experience Needed: Brilliant time management skills with the ability to work towards deadlines and prioritise work loads The ability to work as a team and on your own initiative Good communication skills Administrative experience and the ability to communicate well with others Experience of using MS office GCSE grade A-C in Maths and English Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Jo Holdsworth Recruitment are currently working with a busy and successful manufacturing company who are based in Leeds. Due to continued success, they are currently looking to recruit a Booking Coordinator to join them on a full time, permanent basis. This role would be ideal for someone with strong administrative experience OR someone who has worked within a bookings/scheduling role previously Some of the responsibilities include: Completing various administrative tasks such as sending emails, monitoring a busy inbox, adding information onto internal systems, generating reports and much more Issuing documents and information to customers within a timely manner Managing invoices and making sure they are paid on time Monitoring a busy inbox Booking and arranging travel and accommodation as and when required Creating and sending reports to management Issuing customers with quotations and updating internal systems with this information Keeping on top of the internal database and making sure all contact information is up to date and accurate General administrative duties including answering calls, taking messages, filing, scanning and printing Experience Needed: Brilliant time management skills with the ability to work towards deadlines and prioritise work loads The ability to work as a team and on your own initiative Good communication skills Administrative experience and the ability to communicate well with others Experience of using MS office GCSE grade A-C in Maths and English Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Senior Reservation Executive - Hospitality Based near Notting Hill Full time permanent role - Monday - Friday (Hours 10am - 6pm) Salary: £30,000 - £40,000 per annum Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservation Executive to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role. Responsibilities: As Senior Reservation Executive you will oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service. Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations. Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews. Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience. Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software's and tech Requirements: Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment. Demonstrated leadership abilities with a proactive approach to problem-solving and team management. Familiarity with the OpenTable reservation system and Microsoft Office suite. Strong command of the English language with exceptional written and verbal communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptional interpersonal and communication skills. Detail-oriented with a focus on providing outstanding customer service. Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties. Ablility to thrive in a very fast-paced customer-focused office environment