________________________
___________________
_____________________
___________________________
_______________________
____________________
_______________________
______________________
_______________________
___________________
CCP are delighted to have even exclusively engaged by a reputable, award winning CX Consultancy that have serviced the contact centre industry for nearly two decades, as they seek to attract a contact centre expert with a passion for, and expertise in a channel, that's largely considered the future of customer contact; WhatsApp. The customer contact industry is currently going through a period of evolution, caused by significant changes in customer demand and expectations, plus the introduction of AI. As a consequence, most operations are implementing new customer contact channels, such as WhatsApp, to engage with their customers. Based on customer feedback and industry recognised data and analytics, it's widely agreed that WhatsApp is the future for customer contact across customer service, sales, and marketing. As such, industry wide most businesses are optimising their digital proposition for CX. Our clients are at the forefront of customer experience innovation, with an impressive portfolio of c.130 contact centre customers. These include global engagements with huge, instantly recognisable customer centric brands. In addition, they also have an SME division that supplies 1,200 SME customers ranging from a few large multi-site brands to many small SME's. They're poised to establish a new division dedicated to cross selling the potential of WhatsApp as a customer engagement platform into these customers (plus new business opportunities), and is therefore seeking a Business Development & Operations Director to lead this strategic initiative. This unique opportunity will see our clients engage with their existing customer base, offering additional value add services, specifically relating to WhatsApp and comparable messaging tools that businesses are now utilising to engage with their customers. In order to achieve their ambitious goals, they require a Business Development & Operations Director who will be responsible for designing, delivering, and managing this new business area which has huge growth potential. The Business Development & Operations Director will be instrumental in setting up the 'WhatsApp Centre of Excellence.' This role demands a visionary and entrepreneurial leader who is very knowledgeable about, and can harness the power of, WhatsApp to deliver transformative customer experiences. Our clients believe there is a gap in the market to offer a service wrap around WhatsApp Business API (and possibly other messaging platforms) that delivers business benefit, digital transformation, and exceptional customer experiences for our customers. The Business Development & Operations Director will be responsible for developing and executing a business strategy that leverages our clients existing skill base in contact centre CX services, to create a new competitive service proposition to cross-sell into the company's existing customer base. To be suitable for this truly exciting opportunity you must be: An expert in WhatsApp Business API; either as a senior leader who has vast knowledge of utilising this tool within their operation, or as someone who has sold this platform to the contact centre industry. A highly motivated and entrepreneurial self-starter with a positive attitude; you will be building this proposition from the ground up, delivering a new revenue stream for the business. Hugely passionate; you will be regularly engaging with our clients customers, so you have to be able to demonstrate passion and enthusiasm for the product and services you're building. Someone who understands contact centre innovation; the marker is constantly evolving and there may be other messaging tools, like Whatsapp, that your customers may benefit from so you'll have to immerse yourself into this world to keep on top of market trends as well as new tools and technologies. For the right candidate, our client is willing to pay the right candidate £70,000 - £95,000 basic salary, with a realistic OTE of £150,000 or more (uncapped). This role will operate in a Hybrid capacity, working 3 days from home, and 2 days a week from our client's Hampshire based office. This opportunity is being recruited for by CCP and is being managed by Mark Conway. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity, please contact Mark on . Who are CCP? CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when they're searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.