"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
We're looking for an experienced IT Support Engineer to join our clients dynamic MSP team!
My client are a leader in the IT Managed Services space and are always on the hunt for talented individuals with a hunger to learn, progress and have a passion for IT/Tech.
If you thrive on solving complex IT issues and enjoy working with a variety of clients, this could be the perfect role for you.
You will possess a good knowledge of common computer applications, current PC operating systems and a range of IT hardware and software to provide basic advice and support.
We are after a self-motivated, organised and outgoing individual who can be the first line contact for IT Support for the group IT Systems.
Pyramid8 are recruiting for a global fast paced organisation for a Desktop Support Engineer.