Posted by Macildowie Recruitment and Retention • £13.50/hr
General
My client a top employer in Nottingham is looking to recruit a temporary business support officer at their offices in Arnold.
Duties of the role will include
Assess and triage all enquiries to identify the most appropriate customer service pathway.
To be the first point of contact for all incoming enquires including answering the telephones, proactively managing the joint inbox and log and record enquiries onto the system ensuring an accurate audit trail.
Community Care Officers complete Care Act assessments; these are both face to face or telephone assessments, depending on the level of risk and the needs of the citizen being assessed, with consideration of mental capacity throughout.
The CCO role is interesting and varied, and deals with risk management on a daily basis.
They work with supportive colleagues, citizens, carers, statutory and community partners to provide appropriate support that will enable independence, choice and control, promoting early intervention and local community led support services to enhance well-being and respond to local community needs.
You will be a visiting Officer, part of the role will be carrying out face to face meetings with clients who are new to the accommodation to ensure that they understand their responsibilities and are also enabled to receive benefit claims and other support related to accommodation and a tenancy.
You will be responsible for Temporary Accommodation sign ups and check outs.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.