___________________
______________________
_____________________
__________________
______________________
_____________________
_____________________
______________________
____________________
_______________________
Onboard Manager Contract: Permenanent Location: Wolverhampton Train Station and also on trains Salary: £43,680 Hours: 35 Hours weekend coverage required on rotation. Purpose of the role: Lead a team of on-board staff to deliver our customer proposition and exceed customer expectations. Your team could compromise of any mix of Train Managers and Caterers. Work with key stakeholders both internally and externally to innovate and differentiate our service offerings. Drive key performance metrics, continuously improving and enhancing Avanti West Cost's competitive value. Key Accountabilities Working closely with other On-Board Managers you will manage a depot of front-line staff. This shall entail all aspects of line management with Key Performance Metrics including but not limited to: attendance revenue protection customer satisfaction competency management In collaboration with the safety team you will develop opportunities to enhance the safety culture within the depot. You will be accountable for ensuring that the frontline staff are trained and competent to carry out their role. You are accountable for the talent management of the frontline staff in the depot. This entails working with key stakeholders such the Human Resources and Finance departments to retain, recruit and manage turnover of staff. Building strong relationships through engagement with your frontline staff is essential to the role. Engagement will be achieved through being present and available to your staff. You will work with industry stakeholders both internally and externally to develop reports on key performance indicators. You will work with the performance team to drive a culture of performance forward and continuously improve Avanti West Coast's train performance. You may be required to assist on projects within the business. This shall be arranged and agreed in collaboration with your Customer Experience Manager. You will work with Local Union Representatives to ensure a collaborative and open relationship is established which seeks to tackle issues within the depot. You will be required to carry out investigations as well as formal hearings. These shall be issued by the Human Resources team who will support in delivery. As an On-Board Manager, you will be required to fulfil on-call duties supporting frontline colleagues, peers and the business to manage incidents and provide welfare. On Board Managers will be required to gain competence in station duties including dispatch and/or train manager qualifications to support operational resilience during times of business disruption. Person Specification Knowledge The ideal candidate will have an in-depth knowledge of the railway industry. Must be proficient in the use of Word, Excel, PowerPoint and Outlook. Good knowledge of I.T Software Inc: Word / EXCEL / PowerPoint / Outlook, Training can be provided to the right candidate. Skills Self-motivated with strong interpersonal skills and effective people management skills. Strong interpersonal skills that enable you to interact with people at all levels of the business in a professional manner. The ability to manage people is an essential requirement. Experience Experience of leading and managing performance through people preferably within a customer service environment. Experience of managing costs, influencing sales. If you feel this position would be of interest, APPLY NOW using your most up to date CV. If you do not hear back within 5 working days, please assume that unfortunately on this occasion your application has been unsuccessful Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Customer Experience Manager Join a leading transportation company in a pivotal role as a Customer Experience Manager West Midlands - must be based within an hours' commute Must have proven experience in leading and managing teams, preferably within a customer service environment Experience in managing costs and influencing sales within an operational setting Salary up to £45k basic DOE attractive benefits package including bonus, generous holiday allowance, pension and more Apply online or contact Charlie Doyle via / Who We Are: As a prominent player in the transportation industry, our company leads the way in providing exceptional services across the country. With a focus on innovation and customer satisfaction, we are committed to delivering safe, reliable, and efficient journeys for passengers. We are now seeking a Customer Experience Manager to join our team, responsible for managing a depot of front-line staff, ensuring outstanding customer satisfaction and operational excellence. Customer Experience Manager Benefits: Opportunity to work for a leading transportation company with a commitment to innovation and growth Dynamic and collaborative work environment with opportunities for career advancement Competitive salary package Comprehensive training and support What Will You Be Doing? The Customer Experience Manager will lead and manage a team of front-line staff, ensuring outstanding customer satisfaction and operational excellence. You will lead and manage performance through people, driving engagement and high standards in a customer service environment. Your role will encompass all aspects of attendance, revenue protection, customer satisfaction, and competency management. Customer Experience Manager Requirements: Proven experience in leading and managing teams, preferably within a customer service environment Strong background in performance management, with the ability to inspire and motivate a diverse team Experience in managing costs and influencing sales within an operational setting Excellent communication and interpersonal skills, with a focus on customer satisfaction Ability to commute to our Wolverhampton depot within an hour To Be Considered: Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Customer Experience Manager, On Board Manager, Depot Manager, Performance Manager, Revenue Protection, Customer Satisfaction, Competency Management, Hirecracker