Adept Resourcing are currently working with a successful business in Ollerton who are looking to add an ambitious Service Manager to their team on a permanent basis.
This business are one of three companies within a group that are rapidly growing year on year working with world wide businesses.
We are seeking an experienced Customer Service Manager to lead and enhance our client's customer support team.
As the Customer Service Manager, you will be responsible for ensuring excellent customer service, resolving issues, and optimising customer satisfaction.
You will also oversee a team of customer service representatives and drive performance improvements.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
Customers Success will manage all issues affecting customer sentiment and work on plans to increase this.
The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer.
Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities.