Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
We are looking to recruiting a personable, flexible and motivated Senior Support Worker to work across the area guiding and support teams in matters of practice, quality, performance, compliance and resource management, in need of a caseload of complex-needed service users.
Line manages support workers as needed for temporary periods; deputising for Service Leads and playing a key role in supporting targeted failing services.
You will be covering Swansea, Cardiff, Pontypridd, Merthyr, Newport.
Across the country, our 77,500 people look after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and critical government strategic assets.
Founded in 1987, our client are the UK's leading facilities management and professional services company.
A leading HVAC manufacturing and sales business has partnered with the team at NET Recruit on their mission to find a Service Sales Engineer to join the team located in the Wales area.
It's main product and service line is HVAC and cold storage units, which it sells and also rents out to major businesses across the country, to fill long term or short-term issues with their solutions.
As a company that has built up a successful business model and consumer base, the business in question is continuing to branch out and develop its strategy moving forwards.