____________________
__________________
______________________
_____________________
_______________________
____________________
____________________
____________________
__________________
_____________________
Closing date: 03-06-2024Case Manager From £25,000 plus incentive scheme up to £2,500 after probation, with excellent benefits and progression opportunities (Work Level 6B)Monday-Friday, full time 37.5 hours Manchester, Stratford-Upon-Avon, Bristol - You'll complete your 36-month training at one of our offices, then you may have the option to work in a hybrid way.We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed. In this role, you'll provide legal and administrative support to our customers following a bereavement. We'll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You'll make a real difference to customers lives at a time when they need us most, and as a growing business we're passionate about developing our colleagues through our internal career progression framework. So, if you have the skills we need, we can offer you an exciting opportunity to build a rewarding career with us.What you'll do take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances use a case management system to manage your work, making sure it's always accurate and up to date engage with third parties, in particular financial institutions, and government bodies prepare the forms and documents required to keep cases moving forward and keep track of financial transactionsThis role would suit people who have a background in either non-retail customer service, telephony, recruitment, insurance, finance, or experience with managing cases/claims end-to-end excellent customer service skills with the ability to put the customer's interests at the heart of what you do great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment great verbal and written communication skills with the confidence to speak to clients on the phone a keen eye for detail and accuracy emotional resilience and the ability to be professional even in difficult situations IT proficiency with the ability to learn new systems quicklyWhy Co-op?Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes: a pension with up to 10% employer contributions incentive scheme up to 10% after probation 28 days holiday plus bank holidays (rising to 32 in line with service) wellbeing benefits to support your physical financial and mental health coaching, training and support such as study leave, to help you develop your skills and progress your career discounts on Co-op products and servicesBuilding an inclusive work environmentWe're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
12 Month Fixed Term Contract Up to £25,000 up to 10% annual bonus & excellent benefits Fantastic opportunity to join a team passionate about providing excellent service An exciting role that offers lots of variety Homeworking options available About the role NFU Mutual are pleased to share an exciting opportunity for a proactive and experienced Personal Assistant to join our Customer Service division on a 12 month fixed term contract. Your role will be to provide integral administrative, coordination and personal assistant support to a senior member of our Customer Service executive team. As part of this role, you will have the opportunity to build relationships with different colleagues and senior stakeholders outside of your immediate team. In addition, you'll work as part of our administrative support team within our Underwriting & Pricing department, assisting current members of the team to deliver effective and efficient service. The administrative support includes a wide range of activities as well as using your judgement to know when to prioritise and escalate communications to the wider leadership team, ensuring their time is used effectively. This truly is an excellent opportunity to build your professional profile in a large, reputable organisation and work with a collaborative team who are passionate about what they do, whilst also learning about the business. This role offers up to 80% homeworking options as we understand how important a positive work-life balance is. The office days will be based in our Head Office in Stratford upon Avon. About you You're enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with colleagues and stakeholders with a positive, can-do attitude. Able to work effectively and efficiently both autonomously and as part of a team. To join our team, you'll also have: Strong administrative/PA/secretarial experience supporting senior management Excellent organisational and diary management skills Strong attention to detail and time management skills Proficient IT skills and use of Microsoft Office 365 Be able to work independently or as part of the team Experience of working with financial budgets would be advantageous At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards Salary of up to £25,000 per annum Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave bank holidays buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date: 14th June 2024