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Job Title: Regional Manager Location: Central London Salary: £40,000 per annum Job Type: Full-time, Permanent. About us: LAH provide front of house receptionists and marketing representatives for premium commercial office schemes, working with Landlords, Investors and Property Management Companies. We've been established for over 35 years and as an independent, nationwide business, we recognise the importance of everyone who works for us. What we're looking for: We have an exciting opportunity for a Regional Manager to join our London/South team. You will work on a mobile basis throughout the region to provide a vital management resource to the Regional Director and support for the on-site reception teams. This role serves as the essential link between LAH, our clients, and on-site teams, ensuring seamless communication and alignment. With a continuous focus on improvement, the Regional Manager drives the evolution of service delivery, maintaining our commitment to excellence and upholding the integrity of the LAH brand. You will live within easy reach of central London - the region includes Croydon, Hammersmith, Ealing, The City, West End and Mayfair. Ideally, a car owner/driver, you may also be required to travel to a small number of locations in Surrey and Kent. Full-time role working 5 days per week, approximately 8 hours per day (hours/start times may vary). What you'll be doing: Operational Serve as the first 'go-to' individual for all day-to-day enquiries across sites, resolving issues where possible or escalating to the Regional Director as needed Manage the day-to-day operations at each site, providing support in operations, administration, and welfare to the LAH reception teams Occasionally stand in for the Regional Director at client meetings to ensure continuity of our LAH service to clients Work alongside the Regional Director on varied projects, prioritising according to business needs Site Visits Develop and maintain a site visit schedule in accordance with LAH standard operating guidelines. Ensure timely post-visit follow up communications are delivered and shared with key stakeholders Conduct regular welfare checks at designated sites, reporting findings to the Regional Director and relevant teams Welcome new starters into LAH, efficiently managing the induction process and ongoing performance management Collaborate with the on-site representative to establish a calendar of social engagement initiatives for on-site events. Monitor site delivery of events, supporting the representatives to ensure success Administration Ensure that all health and safety and regional compliance documentation is completed in the correct timeframe and accurately filed for each site Work closely with the Cover Department to implement effective absence management for your representatives. Promptly identify and communicate any issues to the Regional Director and collaborate to develop effective solutions in managing staff attendance Assistance with site cover Embrace the demands of the role, including travel and flexible hours, to provide occasional temporary cover for reception within the region, as business needs dictates Utilise your experience and understanding of individual site needs to work closely with the Cover Department. Ensure that cover allocation is suitably adjusted to meet site demands and maintain service levels About you: Immaculately presented - represent the LAH Management team Organised with great time management Empathetic and always willing to assist and nurture colleagues Relish a challenge and able to work unsupervised and remotely Previous experience of managing a large team Proactive and creative Not fazed by independent travel to regional locations Flexible and willing to change plans at short notice Enjoy being part of a regional team Excellent IT and administration skills Benefits: Contribution to travel Discretionary Annual Bonus Contributory Pension Scheme/Life Assurance Employee Benefits Scheme Annual Company Event Mac Book/Phone Candidates with the relevant experience or job titles of; Area Manager, Regional Manager, Regional Business Manager, Area Retail Manager, Retail Manager, Retail Coordinator, Regional Coordinator, Retail Director, Area Coordinator, Area Director, Retail Sales Manager, People Management, Retail Area Manager, Retail Management, Regional Sales Manager, Regional Retail Coordinator, Retail Strategy Manager will also be considered for this role
Job Title: Regional Assistant Manager Location: Glasgow Salary: £37,425 per annum Job Type: Full time, 12 Month Fixed Term The Role: We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Glasgow on a 12-month fixed term contract. There is potential for this to be extended or made permanent. The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations. If you are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Regional Assistant Manager your duties would include: ? Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible To support KPI assurance for the regional team Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service The experience and skills you need: Demonstrable competence in a people management role, at supervisory level Working with people in sensitive and emotionally demanding situations is essential Proven ability to prioritise and work on your own initiative whilst respecting boundaries What else to expect: The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 15th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Client Advisor Manager, Advisor Manager, Account Manager may also be considered for this role.
My client in Cornwall is looking for an administrator to join their busy team team on a part time basis. Job Purpose: As an integral part of my clients team, you will provide a high level of administrative support to the Directors, Surveyors, Operations and Marketing Manager and colleagues in an effective and efficient manner. Their work is service led necessitating the ability to work under pressure when required. You are required to deliver first-rate customer service skills both on the telephone and face to face including engaging with and maintaining our relationships with Estate Agents, Solicitors, Lenders and Panel Appointments. Main responsibilities include: Typing - Audio typing detailed, sometimes very large surveys and reports accurately. Enquiries and Queries - Dealing with and /or directing client enquiries and queries. Appointments - Arrange Surveys, manage diaries and provide surveyors with the appropriate documentation for appointments. Issuing Reports The surveyors will check all reports before signing them off ready for the administration team to package', however, you will be required to check for any obvious mistake and ensure the reports are presentable. You then ensure that any additional documents required are attached to the report before sending to the client. Invoicing No accounts training is required, however, attention to detail is very important. Scanning and Electronic Filing All current work is now stored electronically. It will be your responsibility to scan and allocate any paper documents to jobs. You will also be responsible for scanning old non-electronic files. Post To reduce our effect on the Environment, we try wherever possible to only send documents electronically but where hardcopies are required, you will be responsible for franking and taking franked post to the allocated drop-off point. General Duties You will be required to assist with the watering of plants, purchasing of general supplies, disposing of waste toners etc. Qualifications, Attributes and Experience Experience: Audio typing to a minimum of 65 wpm with a high level of accuracy. Typing test at interview. Previous administrative experience working in a busy office environment. Experience using Microsoft Office, email, and internet. Exceptional Customer Service skills. Ability to maintain administrative and office systems. Excellent organisational and multi-tasking skills Self-motivated with the ability to work autonomously and as a team player. Salary: £23000 FTE (part time role, 30 hours per week)