About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues.
We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include
You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians.
You will be able to respond to initial queries and resolve problems for customers in relations to their housing circumstances and will have some relevant experience in a similar role, preferably housing or other statutory service.
Great customer service and admin experience 4 years plus
Working with households who are homeless, or threatened with homelessness, to offer them advice and assistance to resolve their housing situation.
You will also establish eligibility for the council's various homelessness prevention schemes.
You will complete an assessment to determine what statutory duties the council may owe to the household, develop a personal housing plan, and issue decisions around duties owed.