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Customer Service Representative - Bristol Salary: From £23400-£23400 Customer Service Representative - Bristol Starting at £ 23,400 per year Monday-Friday, 8:30am-6pm Bristol Lake view, Bristol, BS34 8SW Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients. Summary of the role: Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses. Our standard working hours are Monday-Friday flexible between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services) What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.PandoLogic. Keywords: Customer Service Representative, Location: Bristol, ENG - BS2 9NX
About UsAt DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.We currently have an exciting opportunity to join our Bristol based Litigation team as Employment Lawyer, on a full-time and permanent basis.The Role:You will handle a mixed caseload of employment claims of varying degrees of complexity.What you'll be doing:You will be taking initial instructions, providing clear and accurate legal advice while progressing claims pro-actively and in a timely manner in line with the terms of the client's legal expenses insurance policy.Acting for clients on the full range of employment disputes, managing conduct of the claims from the initial assessment stage through to final hearing and beyond to enforcement where appropriateProviding a professional service to clients by delivering timely and accurate advice, as well as managing expectationsWhat We Are Looking For: Solicitor or Legal Executive, or have experience at an equivalent level Experience of managing a caseload of employment claims A good understanding of employment law and Employment Tribunal procedure is crucial Experience of dealing with Legal Expenses Insurance-funded claims would also be desirable but not crucial Hours: 35 hours (Monday Friday, 9am-5pm)Location: Bristol, The Core, BS1 6JXHybrid Working:We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week.Ways of WorkingOur mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.Read our flexible working approach here.BenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Up to 10% annual performance based bonus Generous holidays, 25 days (plus public holidays). Plus an option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.#LI-Hybrid #LI-PK1