An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
General
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
Working in a growing, friendly and supportive team, we are looking for motivated individuals with previous phone-based customer service experience for an on-going temporary assignment offering hybrid working after initial training.
Once signed off, the role offers 3 days working from home as an option.