Head of Resident Voice Social Housing Temporary 3 Month Contract Croydon Hybrid Start ASAP £550 £650 Per day Umbrella
The ideal candidate will have complaints experience in a regulated sector (NHS, financial, energy, transport), strong leadership experience, change management, resident management.
Head of Resident Voice Social Housing Temporary 3 Month Contract Croydon Hybrid Start ASAP £550 £650 Per day Umbrella
The ideal candidate will have complaints experience in a regulated sector (NHS, financial, energy, transport), strong leadership experience, change management, resident management.
Lead the Group Customer Engagement Strategy, ensuring effective communication and engagement with customers.
General
We are recruiting on behalf of a large housing association, the UK's largest provider of affordable housing.
This role is pivotal in ensuring that the voice of residents is heard, shaping service design, and improving service delivery through effective management of customer feedback and complaints.
Clarion Housing Group is the largest not for profit social landlord in the country, providing affordable homes and services to over 350,000 customers across England.
In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.
Our mission is to transform lives and communities by delivering high-quality, sustainable housing and exceptional customer service.