We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints.
Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint.
Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation.
We are excited to be recruiting for an opportunity with our local client, as they're looking individuals to join their Customer Service team.
As a frontline Customer Service Advisor, you'll serve as the initial point of contact for all customer queries, ensuring a high level of service at all times.
Handling any issues / queries, whilst keeping internal systems up to date
Due to increased volumes, our client is looking for individuals to join them, working in an ongoing temporary position where you will provide full administrative support to the team.
You'll be fully trained to work on an ongoing project, which provides ongoing administrative support to a busy customer service team.
These are great opportunities if you are looking to gain your first office based experience are keen to learn and would loke work in a corporate and Financial Services setting.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.