____________________
__________________________
_____________________
_______________________
_____________________
_______________________
______________________
_____________________
______________________
____________________
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Non-London: £23,400 London: £25,643 Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Do you want to join one of the leading global suppliers of sustainable, and infinitely recyclable packaging? Incredibly proud of the part our plant plays in this global organisation, here at our Wrexham site we have an exciting opportunity join our team as a Plant Co-Ordinator. Joining a fast paced and busy plant we are looking for a dynamic individual to really make the role their own. Your primary focus will be to to provide effective administration support to the Plant Manager, Senior Management, and Engineering Team. As well as ensuring professional communication for internal stakeholders, you will too be the face of the plant welcoming external visitors. Duties will include: Point of contact for facilities management and maintenance. Co-ordinate site facility contractors - building relationships with providers to ensure effective provisions in place Co-ordinate site services facilities i.e. Canteen/Cleaners - build relationship, attending meetings, ensuring compliance with contract and addressing issues etc Schedule, attend and take actions of various meetings Follow up on actions from meetings, collating information and chasing as necessary Create/maintain and monitor plant/corporate communications, acting as the communication champion for the site Management of general housekeeping on site, reviewing, and updating plant information noticeboards/electronic ensuring data is current and relevant Support in daily meetings as required - documenting actions and follow up as required Ensure stationary provision in place for plant (ordering and maintaining stock levels) Create purchase orders for Plant management team as required and follow through for booking in and invoice sign off Arrange hospitality (on site and off site) including refreshments, transport, and accommodation as appropriate ensuring communication to all parties Ensure all incoming and outgoing post is dealt with effectively, including managing the franking of post and arranging couriers as necessary Co-ordinate and maintain inductions for site contractors, ensure records are maintained Administer hotel bookings, car hire and transport for visitors to site and Management team attending meetings off site in compliance with company policy Point of contact for external call to the site/direct to appropriate team Maintain and drive improved performance on site by identifying areas for improvement Holiday/sickness cover for other support functions when necessary Maintaining confidentiality in all matters Purchase orders & invoices Engineering Administration Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.