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Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines. To carry out duties in accordance with instructions by your Reception Services Line Manager and the client. To produce a monthly service report and host Monthly Service Reviews with your line manager and Building Management, including KPI's. To manage the receptionist and delegate any reasonable additional requests the client may have. To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary. To take ownership of the of the current visitor management system, providing content to support the buildings occupier platform including administrating new users. To actively participate in the training of cover staff Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Good organisational skills Professional Flexible Reliable Experience in managing people Extensive front of house knowledge Working Hours - 8-5pm/9-6pm Salary - £33,000 #LI-DNI Please see our Benefits Booklet for more information.
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: £15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are working on a fantastic opportunity for someone with previous experience with the hospitality industry looking for their next move. Our client has run some of the best pubs and restaurants in the Cotswolds and they are looking for an individual with the passion and personality to work Front of House at their 17th Century pub based in a beautiful village location near Witney. This position will play an essential role in ensuring guests receive a warm and friendly welcome. This could be checking in and escorting guests to their room, showing them to their table in the restaurant or pointing them in the right direction for the bar. In addition you will answer calls, emails and other admin tasks such as reporting and collecting payments upon check out. You will be knowledgeable about the local area and genuinely enjoy providing a first-class service to customers. If you have clear communications skills, are well presented, good with people and possess a warm & friendly personality then we need to hear from you! In return our client offers an attractive basic salary plus generous tronc, discounts on food, drink, rooms & treatments as well as ongoing training & development.