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Reception Supervisor- London- £38K Introduction to the Role The Reception Supervisor plays a crucial role in working closely with fellow supervisors and supporting the Reception Services Management Team to guide the Welcome Hosts across the campus, which includes locations in the City, Canary Wharf, 45 Cannon Street, and Birmingham. The Reception Supervisor will collaborate with staff, clients, and other business service partners, representing the organisation as a leader and ambassador. This hands-on role requires involvement and support in all aspects of Reception Services, and adaptability and flexibility in a dynamic business environment. Main Duties and Responsibilities: Oversee the operation of Reception Services across various campuses to understand roles and responsibilities comprehensively. Manage team rotas to ensure consistent service coverage across all locations. Organise resources to efficiently manage daily workloads. Offer operational support during peak periods to ensure service levels are sustained. Collaborate with the Security Team and ensure team members follow security protocols. Delegate tasks effectively, promoting a sense of ownership and responsibility among the team. Establish trusted relationships with staff and clients, engaging proactively and acting promptly and consistently. Continuously review and refine Reception Services policies and procedures to align with business needs and deliver five-star service consistently. Address and resolve complaints in partnership with the Assistant Reception Services Manager, implementing action plans for future reference. Assist in producing monthly statistics on service usage and issues, providing timely and accurate information to the client. Operational Skills and Knowledge Ensure compliance with company policies and procedures across various areas, including HR, development, operations, and health and safety. Maintain health and safety standards in Reception areas, ensuring staff are trained to handle emergencies and equipment is well-maintained. Keep operational manuals up to date and relevant. People Management Lead by example, proactively communicating with direct reports to implement new service ideas, systems, policies, and procedures. Participate in recruitment processes according to company policies. Handle company grievance and disciplinary procedures as needed. Conduct Return to Work and Absence Reviews following company policies. Coach and support team members to build a high-performing team and guide new hires through their probation periods. Conduct annual appraisals with direct reports and create development plans. Train and mentor direct reports to help them reach their full potential in line with company vision and values. Work with the Training and Administration Assistant to develop succession plans for business growth and individual development. Recognise and reward exceptional performance to create an engaged and motivated team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Reception Supervisor / Front Of House Team Leader, Corporate, Permanent, £38 - £39k Job Location: Central London Hours: Monday - Friday I am looking to speak with experienced front of house team leaders from high end backgrounds, including corporate, 5 hospitality, private members clubs, hotels or premium airlines about an incredible opportunity to work with a corporate reception services provider in one of their key sites in Central London. Working in a spectacular front of house space you will supervise a busy and friendly team, helping them to achieve a 5 service and maintain high standards, ensuring close partnership with the client's front of house team. The opportunity: Join and supervise a team of receptionists who rotate around the various areas from the ground floor reception, client floor reception and business centre reception One to ones with your team members Annual appraisals and personal development plans Creating a one team approach working in partnership with the client's manager Motivation and leading your team where appropriate Responsible for the meeting room booking system and the necessary reporting associated with this You must have the following: Previous experience working in a 5 corporate/Hotel environment essential as well as corporate experience Experience in managing a front of house team on a daily basis Proven experience in motivating a large team to achieve an excellent service Immaculate personal presentation with a genuine smile Flexible and adaptable to respond to differing client needs Confident, enthusiastic and motivated to deliver great service You will be rewarded with amazing progression opportunity to grow with the corporate hospitality sector with award winning training and development. Plus chance of bonus, free meals and a whole host of other benefits If you believe you have the skills and experience required for the role, then please apply via the link on this page. If you have any questions, then please contact Richard at the Search London office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.