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Bramah HR is recruiting for an experienced Reception Manager to join one of our fantastic clients based close to Panshanger in Hertfordshire. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming experience. The ideal candidate will have strong organisational skills, management experience, excellent phone etiquette, and the ability to handle administrative tasks efficiently. Responsibilities: - Greet and welcome visitors in a friendly and professional manner - Answer and direct phone calls, taking messages when necessary - Schedule appointments and maintain calendars - Perform data entry and maintain accurate records - Assist with clerical tasks such as filing, photocopying, and faxing - Manage the reception team whilst providing continued support and direction - Handle inquiries from clients, providing information or directing them to the appropriate person - Maintain office supplies inventory and place orders when needed - Complete regular staff appraisals and foster a collaborative work environment Skills: - Previous management experience in a similar customer facing environment - Previous experience in an administrative or customer service role preferred - Proficient in using computer software such as Microsoft Office Suite (Word, Excel, Outlook) - Excellent communication skills, both verbal and written - Strong organisational skills with the ability to multitask and prioritise tasks effectively - Attention to detail and accuracy in data entry and record keeping - Professional phone etiquette with the ability to handle calls in a courteous manner
Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines. To carry out duties in accordance with instructions by your Reception Services Line Manager and the client. To produce a monthly service report and host Monthly Service Reviews with your line manager and Building Management, including KPI's. To manage the receptionist and delegate any reasonable additional requests the client may have. To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary. To take ownership of the of the current visitor management system, providing content to support the buildings occupier platform including administrating new users. To actively participate in the training of cover staff Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Good organisational skills Professional Flexible Reliable Experience in managing people Extensive front of house knowledge Working Hours - 8-5pm/9-6pm Salary - £33,000 #LI-DNI Please see our Benefits Booklet for more information.