Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
About this role
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
We're always looking to help customers succeed with credit.
X4 are currently collaborating with a ground breaking Med Tech company in the search for a highly skilled Validation Specilaist (Quality Engineer) to join their Nottingham based team!
It's a really exciting time for them as they currently go through clinical trials, and are looking for someone who can own the quality and manufacturing process for their UK site.
The role is site based, in Nottingham and depending on experience level we're looking at £45,000-£55,000 per annum.
Posted by Ruth Wagstaff Recruitment • £32K/yr to £37K/yr
Checks are performed to ensure manufactured products meet customer requirements for design specification, quality standards, dimensional accuracy, and appearance.
Experienced Quality Inspector required for a modern manufacturing site in Nottingham working on a Monday to Friday Day Shift.
As a Quality Inspector you will join a small team and be responsible for performing random checks on production parts and completing FAIRS when required.
An exciting opportunity has arisen for a dedicated Quality Assurance Administrator to join our clients team to help maintain and elevate quality standards within a dynamic, growing organisation.
Closing Date: 18th SeptemberLocation: Nottingham, Full-Time (Mon-Fri)Contract: 18 Month Fixed TermRecruitment Partner: Frankie McCallister-LyasAbout the role: The Boots Pharmacy Operations team a dynamic team at the heart of Boots Pharmacy growth plans.
Our mission is to make operations simpler for stores, better for customers and more valuable for Boots.
Pharmacy operations comprises, field team, core operations and operations development.
Vans is the original action sports footwear company, rooted in authenticity and creativity.
We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business.
Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture.
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
Your Responsibilities
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsAt Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Portfolio Project AssistantRecruitment Partner: Jim TrusslerAs the Portfolio Assistant, you will be responsible for the provision of high quality portfolio data, governance of key meetings, and will be the central point for portfolio administration activities across the entire team who develop and deliver new Boots & Exclusive branded products.About the roleReporting to the Portfolio Manager for Retail Owned Brands & Exclusive Brands, you will be part of the Portfolio team within the Technical Services function in Boots, working on a wide portfolio of beauty and personal care products in line with our 3 year plans.You will work cross functionally with a variety of stakeholders to ensure our projects are delivered on time, governed appropriately, and inspire others with your passion for being on the pulse with accurate management of information and attention to detail.
Some of the tasks and responsibilities include: Data management & reporting Coordination of key governance/steering meetings Coordination, collation and distribution of project and product information Administration support IT system support and management Managing stakeholdersWhat you'll need to have Keen to get involved and bring new ideas Excellent verbal and written communication skills Great at building relationships - you will be working with many stakeholders at one time Great numerical and analytical skills, with a keen eye for detail & data accuracy Strong administrative, organisational and time management capabilitiesIt would be great if you also have Experience of using all Microsoft Office applications, especially Teams, SharePoint, Power Bi, Excel , as well as bespoke systemsOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.