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Quality Assurance Specialist (Contact Centre) Leeds / Hybrid - 3 days on site Forward thinking & progressive business £30,000 Client Details Page Group are delighted to be working on the appointment of a Quality Assurance Specialist (Contact Centre) to join a forward thinking business within the energy sector. This is a newly created role that will drive QA activities across a small multi-channel contact centre environment, with strong opportunities for growth internally Description Define, implement and undertake quality assurance activities across the inbound contact centre function Manage activities across multi channel including voice, email / written and live chat Identify areas to improve the customer journey through quality assurance activities that are focused on the customer journey Work closely with the operation to understand their needs and drive positive change across the business Positively influence external stakeholders to deliver world class service to customers Understand regulatory requirements from a QA perspective Keep up to sate with industry and market best practise Profile Experience in a similar contact centre QA role Ability to improve the customer journey Ability to positively influence others Strong communication skills Excellent attention to detail Job Offer The role of Quality Assurance Specialist (Contact Centre) will join a leading organisation based in the Leeds area. The role offers hybrid working with 3 days in Leeds, 2 from home. Working hours are Monday to Friday, core hours. £30,000 with 25 days holiday plus bank, company laptop and phone, free parking, modern working environment and strong opportunities to develop in the business