This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
As a Store Manager Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores.
You will be an advocate for Boots Opticians and passionate about our people and customers.You will deliver a first class customer experience at every step of the customer journey through your team and ensure that all KPI's and financial targets are reached.Some of the key responsibilities include:
You will be responsible for ensuring efficient and effective return processes, meeting business needs, and driving continuous improvement in return operations.
As the Returns Manager, you will play a pivotal role in managing return operations for various sectors including B2B Technical and Commercial, D2C Ecommerce, RDU, and CRN within the UK and Ireland.
Overview
Oversee and manage return operations for UK and Ireland, including B2B Technical and Commercial, D2C Ecommerce, RDU, and CRN sectors.
Compliance Manager - 12 months - Surrey/Hybrid - up to £85,000 p.a.
Would you like the opportunity to build on and develop Compliance and Regulatory matters for the business, and to be given the autonomy to really shape the function?
Do you want to be part of a growing, driven business that puts customer engagement and company values at its core?
The ideal candidate will have good experience with Collective Consultations.
Execution of Business Change Projects
Primarily responsible for leading all aspects of UK collective consultation process including training of line managers, running elections and administering meetings and documentation.