Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
About this role
We're always looking to help customers succeed with credit.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Posted by Ruth Wagstaff Recruitment • £37K/yr to £42K/yr
As a CMM Programmer / Quality Inspector, you will have a dual role whereby you will be performing quality checks to ensure parts and assemblies meet or exceed customer quality requirements as well as using your CMM experience to develop and run new CMM programs.
A world class, global manufacturing company are seeking a CMM Programmer / Quality Inspector with a good level of Coordinate Measuring Machine (CMM) programming experience to join the Quality team at their modern manufacturing site in South Nottingham.
Components are generally being made throughout the day from early morning, so this role will be based on a permanent afternoon shift of 2pm 10pm (8pm finish on a Friday) so they can be checked and ready for shipment.
Posted by Xpertise Recruitment Ltd • £70K/yr to £85K/yr
Xpertise Recruitment are seeking an experienced Principal QA Engineer to lead testing efforts and ensure product quality across multiple agile teams in a technical, Microsoft environment.
This role is key in defining and enhancing QA processes, leading automation initiatives, and mentoring QA engineers, all while collaborating with cross-functional teams.
This is a hybrid role with the expectation of 1 day a month in their East Midlands office.
Posted by Rise Technical Recruitment Limited • £35K/yr to £42K/yr
Are you an experienced CMM programmer/Quality Inspector looking for a stable permanent role in a multi-million-pound company who boast excellent staff retention (many of the QI team have been there 20 years ) and superb working conditions (onsite gym and restaurant).