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Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. Voted Best Employer - Cardiff Life Awards 2024 Purpose of Role: The QA department serves as a governance, audit, and analysis support to New Directions Group of companies. Key focus areas are legal and regulatory risk, data protection, complaints and non-conformity management, and internal audits. Excellent communication skills and attention to detail are required. You will require a high level of personal integrity, professionalism, and an ability to work at pace whilst producing accurate results. As the Quality Assurance Manager, you will play a pivotal role in maintaining and enhancing our quality management systems, fostering a culture of quality, and driving continuous improvement across the organisation. Key Responsibilities: Management Line Management of QA Team, providing guidance, mentor ship, and performance evaluations. Support the Head of QA and Compliance in the production of management reports. Support the Head of QA and Compliance with attendance at Business Partner meetings, as required. Legal Responsible for ensuring systems and processes are updated in line with legislative changes Develop and deliver relevant training Data Protection First point of contact for all data protection queries, providing first line advice for SARs, breaches, and erasure requests. Support the Data Protection Lead with the design of GDPR audit schedules, conduct data protection investigations and impact assessments. Audits and inspections Monitoring and reporting on non-conformities, leading in root cause analysis and ensuring improvement plans are implemented Identify Compliance and QA training needs for Group Create internal audit programme and timetable covering regulatory compliance and quality assurance, reporting on findings and conducting detailed analysis of actions to be taken Ensure that the Group has up to date policies and procedures and associated documentation in all areas of internal and external compliance and regulation ISO Management Representative for ISO 9001:2015, ISO 14001:2015 and ISO 27001:2013, ensuring minimal noncompliance and successful maintenance of the standards. Design of ISO internal audit schedule and lead in the preparation for external audits. Business Processes Evaluate and improve the effectiveness of policies, procedures and controls of risk management and governance for the Group Person Specification: Proven experience in quality assurance or quality management, with a track record of successfully managing quality systems in a dynamic environment. Detailed knowledge of compliance, quality assurance and vetting requirements for all sectors of recruitment Strong understanding of quality principles, methodologies, and tools, including ISO standards Experience in conducting audits, root cause analysis, and implementing corrective and preventive actions. Excellent leadership and team management skills Proven ability to manage and drive change and continuous improvement initiatives across an organisation. Sound time management skills, pro-active with managing workload in order to meet deadlines and able to work under pressure Innovative approach to work, applies divergent thinking and values LEAN concepts to strive for efficiency What we offer: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business