Posted by Royall Appointments • £45K/yr to £50K/yr
Client: We are looking for a tenacious, experienced, and highly engaging Senior Project Manager - Operations for our super cool, creative and caring client - a very established full-service creative events and engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology.
To develop, manage and co-ordinate the critical activities of assigned applications lifecycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.
To maintain a Centre of Excellence and Best Practice in Applications Service Delivery by improving the technical performance of current applications and associated integrated technologies.
-Resolution of incidents and service requests as timely as possible and within agreed SLAs and KPIs - Escalation of problems and/or capacity issues to the MySurrey Customer Engagement Team Leader - Flexing to support the MySurrey MI, Security & Problem Management team as directed by the MySurrey Customer Engagement Team Leader The Customer Value of this role is to resolve tickets.
This role involves collaborating with various stakeholders to define project objectives, scope, and deliverables, as well as coordinating all project activities to ensure successful execution.
Our client based in the technology sector, is currently seeking a dynamic Project Manager for a maternity contract starting around December time.
The Project Manager will work closely with IT and relevant client departments to optimise systems and drive process improvements.