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Project Coordinator Job Type: Full Time, Permanent Location: Manchester Salary: Competitive, plus excellent benefits Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. A competitive base salary based on your level of experience & qualifications. Contributory Company Pension. Life assurance x 4 annual basic salary. 25 days holiday, plus bank holidays, with purchase/buy back scheme. X 2 CSR volunteer days. An extensive Employee assistance programme, including 24-hour private GP access, wellbeing, legal advice and access to various other lifestyle and family support and benefits. Up to £5000 employee referral bonus per successful introduction with no cap per annum. Various discounts on lifestyle benefits, such as retail and homewares, via our AdvoPerks' scheme. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy Project Coordinator: Specialist Services, part of Woodgate & Clark, has its own repair network, Quadrassist, which was founded in 2013. The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services. Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field. T he Role Project Coordinator: We're looking for a Project Coordinator to work with our Quadrassist Network to carry out an agreed scope of works following an insurance claim approval, liaising with Insurers and Loss Adjusters throughout. The role can be remote; however candidates will need to occasionally travel to Manchester for meetings. What you'll be doing: Appoint our Quadrassist contractors as agreed, whilst remaining conscious of a client's specific requirements. Manage "Cradle to Grave" coordination of repair works per job, advising on availability, making appointments and negotiating soonest possible timelines to carry out work. Undertake the initial estimate validation and validate final account & supporting documents. Manage the contractors to ensure SLA compliance takes place and escalate any non-adherence to your line manager. Proactively communicate with contractors, policyholders. loss adjusters and Insurers. throughout the repair process, ensuring regular contact with all parties. Carry out daily quality calls with the policyholders, to ensure that they are satisfied with their repair progression. Provide updates to Management on contractor performance, as well an any improvements you think would benefit our current process. About you Exceptional customer service and negotiation skills. A background and/or understanding of insurance repair work - this is essential for the role. Experience of providing technical building support advice to policy holders training will be provided however previous knowledge would be helpful. Experience of arranging appointments, liaising with vulnerable customers and a calm methodical approach to prioritising urgent repairs. The ability to put yourself in the policy holders position and manage challenging conversations. Ability to work as an individual and also work with a team of professionals. Competent use of technology. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check.
Reporting to the Brand and Marketing Manager, the Marketing Coordinator's key responsibilities are to organise, create and develop marketing material and campaigns for new-build developments, and to provide a range of marketing support and marketing administration services to Plumlife client teams, supporting new business development and initiatives. As part of the Plumlife Homes Marketing team the postholder will have a key role to play in delivering brand support and effectively harnessing online and offline marketing channels to protect the great reputation of Plumlife Homes. What you'll be doing: Providing a professional Marketing support service across a range of brands and operations. Assisting with the effective promotion and marketing of new homes and developments for sale and rent, across a range of tenures. This includes project managing the marketing set up of new developments and the coordination the creation of marketing and promotional material including brochures and sales assets. Working closely with the Marketing and Brand Manager and Sales Manager to provide marketing administration support that supports the delivery of wider marketing, sales and corporate objectives. Visiting new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Providing a supporting marketing service to each Plumlife sub-brand and team, working closely with the Marketing and Brand Manager, Digital Marketing Partner and Sales, Lettings and New Business Managers and external clients to scope requirements and deliver marketing material or campaign support as necessary. Coordinating agencies and partners based on the needs of the Sales team, to ensure the impactful development of imagery, such as CGIs or photography. Ensuring that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Coordinate events, liaising with organisers to agree attendance and rates, arranging stand installation at venue, ensuring any collateral and promotional merchandise are available and liaising with the marketing team to ensure the event is pre-promoted. What you'll need: Relevant qualifications or experience that support fast-paced working in a professional environment Demonstrated experience of working within a fast paced coordination or administration role, ideally with some marketing experience Highly developed attention to detail and ability to coordinate and produce high-quality and marketing assets and materials Great communication skills, and can evidence experience and commitment to building and managing relationships with internal and external customers Previous experience in marketing of new homes and/or Shared Ownership would be desirable Good project co-ordination skills Use of full range of Microsoft Office and ability to quickly learn new digital tools What we need from you: A passion for customer service You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects Self-motivated and able to work as part of a team as well as on own initiative Great people skills Good commercial awareness and insight Professional and value led with integrity, inclusivity and respect for diversity. Ability to travel between sites and to meet external commitments An ability to work in uncertainty Ability to work flexibly and when needed outside normal working hours What we give you in return for your hard work and commitment: Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Location: Head Office - West Didsbury Contract: Type Full time Contract Length: 6 months Salary: Up to £28,000 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Closing date: 21-05-2024 REF-213908