Seeking a Programme Manager for Leading a Portfolio of Customer Relationship Management Systems in Public Sector
Introduction
We are seeking an experienced Programme Manager, to lead the CRM programme.
The successful candidate will be responsible for managing all projects related to the alignment and transformation of the company's customer relationship management (CRM) strategy.
We are seeking a seasoned Programme Lead to deliver on a critical initiative aimed at optimising customer journeys within the commercial and tax customer divisions.
This high-impact project, reporting directly to key executives including the CEO, requires a deep review and redesign of customer journeys with a specific focus on integrating credit risk management.
The newly implemented onboarding system has shown suboptimal results, with manual processes contributing to a decline in NPS (Net Promoter Score) and concerns about misalignment with business objectives.