Daily Rate: Competitive, depending on experience (Inside IR35)
About Us
Our local government client is committed to creating positive change in our community by delivering essential services and making impactful decisions every day.
They value innovation, integrity, and inclusivity, and we strive to create an environment where all team members feel empowered and supported in their professional growth.
We are seeking a seasoned Programme Lead to deliver on a critical initiative aimed at optimising customer journeys within the commercial and tax customer divisions.
This high-impact project, reporting directly to key executives including the CEO, requires a deep review and redesign of customer journeys with a specific focus on integrating credit risk management.
The newly implemented onboarding system has shown suboptimal results, with manual processes contributing to a decline in NPS (Net Promoter Score) and concerns about misalignment with business objectives.