The Support Services Manager is a key leadership role responsible for overseeing and optimising the business support functions to both clients and the organisation.
The Support Services Manager will be a primary stakeholder; managing a team of staff and collaborating across departments to deliver accurate, reliable and high-quality support to all internal and external contacts.
This position plays a critical role in ensuring efficient and effective support services to enhance the overall operational performance of the business.
Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
The Support Services Manager is a key leadership role responsible for overseeing and optimising the business support functions to both clients and the organisation.
The Support Services Manager will be a primary stakeholder; managing a team of staff and collaborating across departments to deliver accurate, reliable and high-quality support to all internal and external contacts.
This position plays a critical role in ensuring efficient and effective support services to enhance the overall operational performance of the business.
You will be responsible for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contract KPIs and SLAs whilst managing a team of 4 within the FM Helpdesk team.
Our client work with both private clients and a PFI portfolio so candidates with understanding of PFI contracts, would be very well received.
The PFI portfolio is worth circa £20m pa and the private division has circa £10m of contracts and is the existing growth area of the business with new contracts constantly being mobilised.
Our client is seeking a dedicated Property Services Manager to oversee the day-to-day operations of their expansive property portfolio, which includes 7 buildings across the UK and Ireland.
This role offers an exciting opportunity to manage a diverse range of services, from building maintenance to energy management, while ensuring health, safety, and environmental compliance.
With a generous salary of £46,000 and based in the vibrant Manchester City Centre, this position provides a unique chance to contribute to the company's carbon reduction strategy and improve their Energy Performance Certificate (EPC) rating.
Our client is a non-profit organisation working with people to support their mental health and wellbeing.
Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders.
They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.