Posted by TalentTrade Recruitment Limited • £75K/yr to £80K/yr
Alternative Titles: Applications Manager / Business Applications Manager / Business Applications and Digital Services Manager / Cloud and Applications Services Lead / Business Readiness Manager
£75,000 - £80,000 bonus benefits
London or Birmingham (1-2 days per week onsite, remote options available)
Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
I am working with a consultancy who are seeking a new Member Services Manager to join their team.
The Member Services Manager will be responsible for supporting the full member services team, providing outstanding customer service to members and supply chain partners.
This is a hybrid working position with a 5% pension contribution.
You will be responsible for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contract KPIs and SLAs whilst managing a team of 4 within the FM Helpdesk team.
Our client work with both private clients and a PFI portfolio so candidates with understanding of PFI contracts, would be very well received.
The PFI portfolio is worth circa £20m pa and the private division has circa £10m of contracts and is the existing growth area of the business with new contracts constantly being mobilised.