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Calling all Customer Service Enthusiasts! Are you interested in a Customer Service Advisor role for one of the Water Service Providers in the UK! Then this is the role for you! Who are United Utilities? United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers. Why join the billing team? The customer service billing team perform exceptionally well in their favourable scores, given directly by their permanent employees and temporary workers. Out of 100, scores include an outstanding 98 for wellbeing, 97 for health & safety, 96 for equality diversity include and belonging, and 95 for customer focus. This is a team who will put you at the centre of their focus. Role details: Location: N Shore Rd, Whitehaven CA287XY - Lake District Contract: 12 month temporary assignment - Potential to go permanent Hourly pay rate: £12.77 per hour PAYE Working hours: 37h per week Full training provided: Monday to Friday 9am - 5pm - 8 weeks Start date: 24th June 2024 Main responsibilities: Provide the highest levels of customer satisfaction and service at each customer contact Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times Gathering customer data to ensure their records are complete Investigate a customer query to resolution and to their satisfaction Explore options of payment methods with customers Strive for telephone resolution Bump up accounts to Team Leaders where it doesn't feel the right outcome for the customer Deal with more complex Back Office work i.e splits and mergers, refunds, surface water queries, high measured bill, new bills Proactively contact customers based on their interactions and feedback on automated systems If you are interested, APPLY NOW