Our client is a specialist in the design and build of process systems.
Clients range from multi-national food & beverage companies to pharmaceutical & biotechnology conglomerates, semiconductor fabricators and automobile manufacturers & more.
Their main areas of expertise include cleanroom design & build, process pipework services and effluent treatment.
Key responsibilities of a Global IT Service Desk Team Leader
Controlling scheduling and workload through the management of the team's ticketing queue.
General
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.
As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.