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We have an exciting new role to join a leading Property Asset Management company as an Operations Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other. Organisational and Leadership Oversees the practical management of the office, space and budget, to enable office wide collaboration. Encourages and champions cross departmental relations and opportunities for collaboration. Drives and coordinates process improvement. Provide proactive line management of the Operations Assistant to enable them to fulfil their role effectively and develop their skills and experience. Office Management and Executive Support Responsible for maintaining company policies and procedures, including the Style Guide. Leading on internal communications, including company news updates, ownership of staff meetings, etc. Work with the EA to the Chairman to ensure the Company's calendar of meetings is effectively maintained and administered. Providing board reports, agendas, meeting packs/pre reads and accurate minutes when required. Coordinating annual company documents and obtaining signatures. Works with IT Manager to design and communicate an ICT strategy which is compliant and effective to meet current and future business needs, whilst enhancing user experience. Provide cover for the EA to the Chairman as required. Assisting with presentations, research and projects when required. Design, organize, and host company socials and events. HR/People/Wellbeing Oversee the recruitment processes with the relevant manager; select the appropriate recruitment agency, negotiate fees, provide introductions, assist with interview format, and job description templates, schedule interviews, develop candidate assessment forms, etc. Be first point of contact for any team member concerns, referring to relevant support as necessary, and managing the company's EAP. Manage all HR paperwork and personal records; ensuring they are up to date and maintained in accordance with GDPR. Including: Preparing contracts and administering benefits Owning, developing, and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience. Administer and supporting line managers with the appraisal process. Coordinates training when required and deals with any performance concerns in a timely fashion, with clear timescales and expectations for improvement. Managing relevant areas of SharePoint including personnel & confidential and HR Responsible for the Company Handbook, ensure it is up to date and helpful to all employees and includes all statutory information in line with developments with employment law. Manage the HR Portal; add new joiners, upload relevant paperwork, ensure sick leave, absence and hybrid working is recorded etc. Compliance Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval. Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers. Responsible for Company secretariat duties including ensuring compliance with Companies House legal procedures, managing the Directors register and filing annual returns. Leadership Providing inspirational leadership to the team, ensuring that the company's vision, values and objectives are clearly communicated and understood. Leading on internal communications, including company news updates, ownership of staff meetings etc. The person In order to be considered for this role, the right candidate will need to demonstrate: At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills, you will be the go to person, develop a vibrant culture but have the gravitas to push back when required
Job Title: Assistant Hub Manager Location: Battersea Salary : £28,000.00 per annum and a bonus scheme. Job Type: Full time, permanent Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team is made up of seasoned operations experts, brilliant developers, and high performing product and growth teams. With some great financial backers, and during a period of significant growth, we're at an exciting stage. To help us navigate growth alongside our goals we're on the hunt for an Assistant Manager to join us in Battersea, London. About the role: The purpose of the role is to support the Hub Manager in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. You will be providing an exceptional quality of service to our customers and our customers' customers. What will you be doing? Below is an overview of what you can expect to be doing in this role: Personnel: Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times. Check-in with riders regularly and be a positive face for the organisation. Liaise with the night shift supervisor on a daily basis, when necessary to ensure that all parcels are successfully sorted and routes assigned for depot riders. Support the training of new couriers in the Hub including onboarding training for new riders and ongoing training for couriers, liaising with People (HR) team. Have regular check-ins and reviews with new starters. Work with Hub Manager in monitoring rider performance for all clients using a mixture of data metrics and qualitative measures. Operational Management: Add and manage all bookings from clients in Zedify's delivery management systems by creating and planning rounds and assigning them to riders. Ensure that all deliveries are completed within the time allowed by our clients and that clients have sufficient evidence of delivery. Ensuring that Health and Safety standards are maintained to statutory levels in the depot. Support the hub manager in communicating standard operating procedures (SOPs) to all staff including distributing SOPs digitally and physically. Identify and report to the hub manager any improvements that can be implemented to increase efficiency & quality. Be a rider when needed to ensure that parcels are delivered. Finance: Approve timesheets when the hub manager is unavailable. Ensure all rota systems are accurate and correct, updating any sick/annual leave as required. Client Management: Respond to communications from key national clients on parcels that are undelivered, or address details that have changed etc. Liaise with riders to ensure that parcels are delivered where possible. Sales and Marketing: Work with all staff to promote promotions and raise Zedify brand awareness. Report any feedback to the relevant department. Standards: Maintain the highest ethical standards as required at all times. All dealings and disclosures with customers, riders and others must be consistent, open and trustworthy. Comply with all company policies, practices and procedures. Actively strive to create a safe and dynamic working environment. What skillset do you ideally need? Positive attitude A good communicator and motivator with staff Good organisational skills Ability to problem solve You can work independently What we offer: You'll have the opportunity to play a pivotal role, with a lot of responsibility and decision making 25 days holiday plus bank holidays. A green salary sacrifice scheme for cycling and electric vehicles. Access to ONSI for store discounts and employee wellbeing services, including counselling. Enhanced maternity / paternity leave Please click the APPLY button and to submit your CV. Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Duty Manager, Operations Assistant, Operations Executive may also be considered for this role.