The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Posted by Watermark Technologies • £30K/yr to £35K/yr
Company Overview
Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East.
We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more.
Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.