You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
As the Technical IT Product Support specialist, providingremotesupport,maintaining &monitoringsolutions and supporting Live Applications, escalating/ handing over to the internal DevOps and Development teams, if required.
Fully remote position
The Company & role
Specialist technology provider, providing Real Time solutions for transport management, utilising leading-edge technology, connecting people while reducing the harm done to the climate, delivering technology into complex operations to improve their performance and fuel efficiency.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
Assist with order book to ensure accuracy of monthly targets, OTIF.
Undertake daily duties to include Query Management, IBT's, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Unresolved supplier invoice queries, Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbox, help educate the Network on Flow Products.
General
Please note: the successful candidate will have had exposure to the Process Valves industry
The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.