The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users.
The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications.
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team.
As a Technical Product Specialist, you will be responsible for bridging the gap between the technical teams and the clients/customers.
You will serve as the primary point of contact for all technical product related inquiries.
Swift Placements are working with a brand-new manufacturing client based in Leeds with offices also based in Preston, who are looking for a Technical Product Specialist.
The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
Role : Industrial Print Service Engineer- High speed Inkjet / CIJ
Position Summary
This role must complete expert level training for assigned products and be able to perform onsite customer engagements including installation, troubleshooting, break fix service, preventative maintenance, performance optimization and standard operating procedure operator training to ensure all equipment is operating at the highest level of performance upon service engagement completion.
The Field Service Technician is responsible for maintaining optimal performance and uptime of assigned equipment in a professional and customer centric approach.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)