SF Recruitment is currently recruiting for a Product Support Engineer to join one of our fantastic clients based in Nottingham on a permanenent basis, the role will offer hybrid working.
You will be expected to be on-site few days a week and rest would be from home.
Every week could look different as it will depend on the workload.
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
To help further grow these products, we are seeking a technically minded, solutions expert.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
R ole and specification overview
Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
Ensuring all Service and/or support calls are processed correctly and ensure their timely completion within SLA
Responding to customers and assisting Service Engineers within the overall smooth operation of the department as well as:
Working within a busy service department the service coodinator will be responsible for ensuring operational functions are carried out in an effective and efficient manner.
The Lead Product Manager is an established Product Professional, leading a team of Product Managers and Product Owners in the delivery of a group of Products throughout their lifecycle.
Working as a member of the Digital Product Management Team you will play a key role in the delivery of Boots' Digital Transformation agenda.
Putting the customer at the heart of all we do and with a focus on value delivery, you will be shaping and delivering the digital product vision, roadmap and subsequent development across our digital channels.
Demonstrating inspHire products aimed at the SME space i.e.
OnRent / inspHire Office.
General
InspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.
Closing Date: 4th JuneLocation: NottinghamContract: Permanent, Full-TimeRecruitment Partner: Frankie McCallister-LyasOverview:Sitting within the Customer Marketing Operations Team, you'll be responsible for building and delivering a multi-channel CRM campaign.Working as part of the Customer Marketing Operations team, you will be responsible for multi-channel communications (Email, Push, In-app messages, Inbox etc).
You will develop expertise in the digital marketing journey, with full access to our digital marketing training programme, building excellent foundations for career progression.Key Responsibilities: Working with design and marketing to turn creative ideas into HTML for email and app.
You will have the opportunity to work with numerous stakeholders across the business as well as external vendors on exciting and cutting-edge technologies and play an integral part of implementing these in the day-to-day work.