The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users.
The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications.
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team.
As a Technical Product Specialist, you will be responsible for bridging the gap between the technical teams and the clients/customers.
You will serve as the primary point of contact for all technical product related inquiries.
Swift Placements are working with a brand-new manufacturing client based in Leeds with offices also based in Preston, who are looking for a Technical Product Specialist.
Role : Industrial Print Service Engineer- High speed Inkjet / CIJ
Position Summary
This role must complete expert level training for assigned products and be able to perform onsite customer engagements including installation, troubleshooting, break fix service, preventative maintenance, performance optimization and standard operating procedure operator training to ensure all equipment is operating at the highest level of performance upon service engagement completion.
The Field Service Technician is responsible for maintaining optimal performance and uptime of assigned equipment in a professional and customer centric approach.
We have an excellent opportunity for an experienced European VD Product Support Junior Manager to join our client, a large global brand based in Chertsey.
Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products.
Product Support Junior Manager Responsibilities
Key responsibilities include close collaboration with the European VD Product Quality PIC, the wider Product Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for New Product Launch market readiness.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
Are you a seasoned Support Manager looking for an exhilarating opportunity to lead and establish a support function within a cutting-edge software services company specializing in the motor racing industry?
Our client is in search of a highly skilled and dedicated individual to ensure their clients receive unparalleled support and assistance throughout their engagement with their products and services.
This role offers a unique chance to join a dynamic and fast-paced environment where your expertise will be instrumental in driving the success of the organization.
In the role of Technical Support Specialist, you will wield considerable influence, ensuring the seamless operation of our systems and providing resolution to technical inquiries from our valued clientele.
As we continue to expand our global Customer Success and Service team, we are seeking technically adept individuals based in the UK or Germany to join our ranks.
DIGITEC stands at the forefront as a specialist provider of B2B Financial Markets software solutions, with a growing emphasis on SaaS solutions.