Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department.
A reactive technical support role, working within my clients drylining and flooring division.
Handling incoming enquiries and requests for technical information from both the sales team and their customers, who include architects, house builders, main contractors, subcontractors and builders.
THE ROLE - Product Support Specialist
Working as a product specialist out of my clients UK head office in Sutton Coldfield.
We are looking for a good customer service person able to deal with the process from start to finish
Please note I need the below in your spec if you have done this and also we can not have any gaps in your cv if you have any please fill in what you have done even if it is looking for work
Please note this role is a hybrid role based in Hayes Middlesex and as you can see a full job description and we need to see a similar job description on your cv
In our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.As our new
You will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals.
Provide sales support by delivering technical training to branch staff and customers on product knowledge, diagnostics, and effective sales techniques.
Organize and lead customer training sessions, including regional evening sessions and formal training courses based on client needs and scheduling.
Conduct regular visits to workshops and wholesaler branches to enhance brand awareness, promote product assortment, and improve product presentation.
Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities
Answering product-related customer queries via phone and email.
Resolving simple technical issues for our customers in a timely manner.