They focus on customer service and support, with a team of dedicated customer support analysts to assist customers with onboarding, implementation, and ongoing usage of the software.
I'm working with a cloud-based software company in Reading that provides unique CRM platforms to small and mid-sized businesses accross a variety of industries.
The CRM software includes features such as contact management, lead tracking, sales forecasting, and marketing automation.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
This is a French speaking roleIn our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Dynamic creative organisation is seeking a Desktop Support Analyst to join their team.
The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.
Are you an experienced IT Support Analyst seeking a new challenge?
As an IT Support Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Support Analyst for their IT service centre in the heart of Milton Keynes.
The purpose of the Product Support Supervisor is to lead and manage technical product support helpdesk teams.
This is a really exciting opportunity as you will be part of a growing company and the role will be a very rewarding opportunity due to being in volved in a couple which ensures assisted living people have a better quality of life.
Our client are a market leaders in digital telecare and Technology Enabled Care (TEC), their products and services combines specialist people in the UK's most innovative TEC monitoring centre, with future-led, cloud hosted, digital technology.
Product Analyst with solid experience converting user requirements (user stories) into a fully configured business applications (ideally working with low code solutions) is sought on a remote basis by a multi award InsurTech based in London and Birmingham.
With a steep growth trajectory planned for 2024 this business are looking for two Product Analysts who will work closely with customers to scope and deliver change requests & configs allowing additional functionality to be quickly delivered within the low code solution.
This organisation develops low code solutions that allows global financial services businesses to automate and improve key business processes.
Meraki Talent are delighted to be supporting a prestigious Wealth Management firm, in London City Centre, with the appointment of a UCITS Product Support Analyst on an initial 12 month FTC.
This role will sit in a newly created team, making it fantastic opportunity for someone who wants to build a career within a progressive and growing firm.
Our client is a highly reputable wealth management firm where your efforts and skills will be immediately recognised and appreciated across the business.