The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
Posted by Lighthouse Personnel LTD • £40K/yr to £50K/yr
Our Client is a world leader in the development and manufacturing of wirelessly connected safety products.
'Recruiting for your future success'
Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of the planet.
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Posted by Compass Group UK & Ireland Ltd • £10K/yr to £50K/yr
We're looking for a highly skilled Product Analyst to join our dynamic team and play a crucial role in the development and optimisation of our Digital Food Ordering Solutions.
This role is pivotal in monitoring and enhancing the performance of our digital platforms to exceed the expectations of the UK market.
Compass UK&I is a leading contract catering company dedicated to creating innovative and user-centric digital solutions.It's an exciting time to join our digital team as we have developed an award-winning Omni Channel Digital Solution for food and drink ordering such as apps, kiosks and kitchen management systems and are at the forefront of deploying emerging technologies such as frictionless, AI tray scanning and robotics.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
Department: Service Desk
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
We have a fantastic new job opportunity for a Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analystwho is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment.
Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analyst who is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment is required for a well-established Cloud Solutions Provider based in Chessington, Kingston upon Thames.
Hybrid working applies after probation period has passed
Posted by Michael Page Technology • £65K/yr to £80K/yr
This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.
The support team supports the platform by growing the user base and driving product monetization.