The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time.
This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!
Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites.
Dynamic creative organisation is seeking a Desktop Support Analyst to join their team.
The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.
As a Software Support Analyst you will focus on the client experience.
Software Support Analyst to work for an independent software company who have won various accolades of excellence and have a company culture to be envied.
2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments.
You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem Management and ensuring the fulfillment of service level agreements (SLA.)
It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS.