The Product Support Investigator is responsible for logging, assessing the reportability of end-user complaints, and conducting investigations in accordance with site procedures and regulations.
I am currently working with a luxury brand to recruit an experienced 1st/2nd Line Support Analyst on an initial 6-month contract.
Working with the retail management team you will be responsible for supporting colleagues predominantly with hardware issues.
Receive customer phone calls, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts/calls by or support request from end users.
Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
Posted by Randstad Technologies • £165/day to £215/day
My client, who is a global food manufacturing company, is seeking a proactive 1st Line Support Analyst to provide essential support for R&D systems within a science-focused environment.
You'll work directly with R&D teams and senior management, ensuring smooth system operations, user training, troubleshooting, and process improvements.
Proud to be partnerting with a leading organisation in Birmingham in their search for an Application Support Analyst on a Fixed Term Contract until August 2026.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
£34,000 starting salary 40 days paid holiday and 14.5% pension contribution.
Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.
The ideal candidate will have a strong understanding of technology and excellent customer service skills.